Customer Excellence
Customer Excellence
Customer Support
Here for your customers every day of the year.
At Ergode, our dedicated customer support team is always ready to assist. Based in-house at our offices, our team swiftly handles customer inquiries and manages return logistics for products sold through Ergode.
Customer Reviews
In-house excellence
Our customer support is managed entirely in-house. Each support agent is a direct employee of Ergode, trained to provide exceptional service. We take pride in our team, and your customers will notice the difference. Our advanced internal technology allows us to access customer order information instantly. We track orders across multiple marketplaces, provide detailed product information, and handle returns and refunds efficiently.
Rapid Response
Quick and efficient communication
We know that prompt service is essential. That’s why we strive to answer calls within 20 seconds and respond to emails within 20 minutes. Give us a test call and experience our fast and friendly support.
Enhancing Your Brand
Creating memorable customer experiences
Positive customer service experiences are crucial for building loyalty.
At Ergode: 90% of customers are likely to make another purchase after a positive service experience. (Source: Internal Data)
65% of customers would switch to a new brand after a single negative experience. (Source: Industry Survey)
70% of customers prefer interacting with real people, even with advancements in automated solutions. (Source: Market Analysis)